Frequently Asked Questions
Shipping
At fisiocrem, we strive to process and ship all orders as quickly as possible. If your order is placed before 1pm it will be processed within 24-48 hours.
The delivery standard for Canada is 2 - 7 days depending on your location (some remote locations may take longer)
Please note that shipping times can be affected by public holidays, weather, or unforeseen events, but we’ll always do our best to keep you updated on your order’s status. You’ll receive a tracking number as soon as your order has shipped, so you can follow its journey from our warehouse to your doorstep.
You’ll receive a tracking number as soon as your order has shipped, so you can follow its journey from our warehouse to your doorstep.
Fisiocrem Canada ships across all provinces and territories, ensuring coast-to-coast coverage throughout Canada. No matter where you're located, we aim to deliver your order quickly and efficiently.
Shipping times vary based on your location, with delivery typically taking 2-7 business days. Whether you're in a bustling city or a remote community, we’ve got you covered!
Pain Relief Products
When choosing fisiocrem Solugel it's important to consider the type of discomfort you're experiencing.
Fisiocrem Solugel is designed for the relief of muscular aches and joint pains. It's ideal for:
- Strains and sprains (involving muscle, tendons, and/or ligaments)
- Neck, shoulder and back pain linked to muscle and joint pain
- Hand, arm, leg, muscle and joint pain
- Bruises
- Growing pain
- Cramps, stiffness, and muscle pain
- Relieve symptoms of arthritis/osteoarthritis
Its active ingredients include Arnica, Hypericum, Calendula, Melaleuca and Menthol.
You can purchase fisiocrem products through several convenient options:
Online: Visit fisiocrem.ca to shop directly.
Local Health Professionals: Many health professionals, such as physiotherapists, chiropractors, and massage therapists, carry fisiocrem products.
Online Health Retailers & Amazon: Fisiocrem is available through select online health retailers and on Amazon.ca.
For Health Professionals:
We offer wholesale options to health professionals, with competitive pricing and flexible purchasing solutions. You can also source fisiocrem through a local medical distributor near you.
For Medical Distributors:
If you're a medical distributor interested in becoming an official fisiocrem distributor, please reach out to us directly to determine eligibility. We look forward to partnering with you!
Fisiocrem products are proudly manufactured in Australia, adhering to the highest quality and safety standards. Each formulation is developed with natural active ingredients like Arnica, Hypericum, Calendula, Melaleuca and Menthol to ensure effective pain relief.
Payments
We accept Visa and Mastercard for online purchases, ensuring a secure and convenient checkout process.
For Distributors:
Distributors have access to additional payment options and flexible payment terms. Please contact us directly to discuss available arrangements tailored to your needs.
For individual customers, we currently do not offer buy-now-pay-later options.
For Health Practitioners:
At this time, the option to pay later is not available for health practitioners.
For Distributors:
Terms are available for distributors based on credit approval. If you're a distributor interested in this option, please contact us to discuss eligibility and payment arrangements.
Wholesale/Practitioner
Becoming a wholesale practitioner of fisiocrem is easy! Follow these steps:
Apply Online: Fill out a simple form on our website. Click here to apply now.
Review Process: Our team will review your application and aim to approve it within 72 hours. Please note that occasional delays may occur due to holidays, weekends, or other exceptional circumstances.
Account Setup: Once approved, you'll receive an email with all the details on your new wholesale account.
We look forward to partnering with you to bring Fisiocrem to your patients!
You can access our educational content through several platforms:
Blog: Stay updated with the latest insights and resources on our blog
Social Media: Follow us for valuable content tailored to practitioners:
- Facebook: Like our page here
- Instagram: Follow us here
- LinkedIn: Visit us here
- YouTube Channel (Canada): Explore video tutorials and expert tips on our YouTube channel.
We’re committed to supporting practitioners with helpful, educational content to enhance patient care!
Yes! Every customer group — whether you’re a Distributor, Health Practitioner, or an Individual/Family — can conveniently place orders directly on our e-commerce platform.
Our platform is designed to make ordering quick and easy for everyone, regardless of your needs. Start shopping now and enjoy the streamlined process.
Subscription Service
The fisiocrem subscription option makes reordering simple and rewarding:
- Set Up a Subscription: When purchasing, choose to create a recurring subscription order.
- Select Frequency: Pick how often you’d like your order to be delivered.
- Enjoy Savings: Subscriptions unlock a 5% discount on every order.
How it works:
- Orders are processed automatically based on your selected frequency.
- Payments are charged to your saved card on file.
Managing Your Subscription:
- Log in to your account and navigate to the top right-hand side of the bar.
- Go to the subscriptions section under your account.
- From there, you can manage your subscription, adjust the frequency, or cancel at any time.
Subscriptions make staying stocked up on fisiocrem easy and hassle-free!
Canceling your subscription is quick and easy:
- Log In: Log in to your account on our website.
- Access Subscriptions: Navigate to the top right-hand side of the page and click on your account name.
- Manage Subscription: Select the Subscriptions tab from your account menu.
- Cancel: From the subscription management page, choose the option to cancel your subscription.
You can cancel at any time, and no further charges will be made after your cancellation is processed. If you have any issues, feel free to contact us at info@fisiocrem.ca for assistance.
You can easily update your payment method at any time:
In the Cart: When placing an order, you can select or update your preferred card or payment method directly at the payment level in the cart.
During Checkout: At checkout, simply enter the details of the card you wish to use for that purchase.
If you have recurring subscriptions, ensure your payment information is updated in your account settings under the Subscriptions tab to avoid disruptions.
Stay up to date
Stay up to date with the roadmap progress, announcements and exclusive discounts feel free to sign up with your email.
